Tag : dvd changer, 5 disc, sony dvp, nc615 b

Company : Sony List Price : $249.00 Amazon Price : Used Price : $179.00 Average customer review :

Features

• Supports the playback of DVD-R / DVD-RW / DVD+RW / CD-R / CD-RW / MP3 media
• Dynamic Tilt Compensation
• Block Noise Reduction
• SmoothScan Mode
• SmoothSlow Mode

Product Description

Amazing movies await you? Dive into digital entertainment with Sony’s DVP-NC615 DVD player. This 5-disc changer allows you to enjoy CD-R/CD-RW, DVD-R/DVD+RW, DVD-RW (Video Mode), and MP3 playback! Witness Sony features at work. Its Precision Drive 2 system, Dynamic Tilt Compensation, Digital Video Enhancer, TV Virtual Surround, and Digital Cinema Sound maximize what you see and hear. Utilize Multi Disc Resume (6-disc), SmoothScan mode and SmoothSlow mode, Instant Replay, Component Video Ouput, Dolby Digital/dts output, MegaStorage Changer Control, CD/DVD Text display and much more. The supplied multi-brand remote control will make it easy to manage your entertainment experience. Take the plunge - allow Sony to entertain you with the DVP-NC615.

Customer reviews

You can’t handle the truth
My DVD no longer works…. Why? I thought it was the discs. I purchased brand new discs opened the package and placed directly in the unit without touching anything elese… Nothing happened. I have always loved SONY brand name. I just finished reading what others have written, I am having a hard time handling the truth… Unforetunately, I have to concur with others that this unit is NOT something to purchase. I hope that its current status of ‘Unavailable’ is because the people at SONY read these reviews as well….

The one up side…..
The one good thing about this product is this. When the motor that spins the discs burned out, I was able to buy the identical product with a different problem off of ebay for $20 and replace the motor. So many people have a problem with this product that you can easily pick up an extra one for spare parts…..sad.

I tried to just buy the motor, but Sony has some deal with the manufacturer so they won’t sell this $2 motor to anyone but them.

TERRIBLE player, terrible customer service from Sony.
I got the NC615 (not from Amazon) in July 2002 primarily to check for DVD-R playability and quality control (I’m a video producer and burn DVDs for clients). I had a total of about 3 hours use on the player in the first 8 months I owned it. Then I bought Sopranos DVD sets and started using it more regularly.

It was then I noticed it would stall, freeze, and then cut off periodically. At first it was so infrequent that I tried to attribute it to disc abnormalities and let it go.

Dealing with defective products is such an incredible hassle . . . expensive shipping, multiple calls and many, MANY minutes on tech support hold lines, pulling out entertainment centers and dealing with a mass of wires and dust in a small spaces, etc. Also, since the measly 90 day labor warranty (by far much more important than parts) had long passed, I knew I’d likely be footing 90% of any repair bill at that point anyway, so I succumbed to the denial that the player was at fault.

I could only delude myself a few months longer as the problem got worse and worse, the player eventually freezing and shutting off 5-10 times during any viewing session longer than 20 minutes. Of course by this time, the parts warranty had also conveniently expired.

But since I’ve dropped over $20,000 on professional Sony video equipment in recent years, I thought Sony customer service just MIGHT want to keep me happy, so I phoned them. I was wrong. I was met with absolute indifference, abruptness, and a refusal to consider the individual circumstances which made it a travesty of fairness for me to have to pay for the repair of this product, which cost well over $200 at the time I purchased it.

To make matters even comically worse, my sister was given the same player for Christmas of 2002, and hers started to exhibit similar problems late in 2003, also conveniently well after the labor warranty had expired and just as the parts warranty was expiring.

Two out of two identical products with the same defects in one family is hard to attribute to sheer bad luck. This was very likely a lemon product, an inherently defective player with an abnormally short useful life that Sony is refusing to stand behind, even for a loyal customer that’s given them many thousands of dollars in business. Because of this unforgivable customer service breach, I will never buy another Sony consumer electronics product and will certainly try to avoid purchase of as many of their pro products as possible.

I advise others to STEAR CLEAR of this player and all those in direct succession to it, which is likely to be anything with a model number like NC6##.

It’s true
I’ve always recommended and purchased Sony brand. I didn’t buy mine at Amazon.com, but I’m here 10 months later to buy a replacement. It stopped reading DVDs yesterday. I removed the cover expecting to find the sensor needed cleaning. What I found was that the disc motor isn’t spinning it up to speed any more. Reading the other reviews, it’s clear this isn’t an isolated incident.

Not a good product
I ordered this DVD player before reading the reviews here, and that was a mistake. It plays normally about 50% of the time, and the other 50% it looks like it has a tracking error, even though there’s no such thing on DVD’s. My experience with Sony trying to get this fixed has been laughable, as they always say it’s the DVD’s, which always play fine on my PlayStation2. Support is terrible, so I’d recommend against buying this unless you like a nice looking paperweight.